-
Home
- Customer Service
Customer Service
- Ordering
- Shipping costs & delivery times
- (Lack of) service to Canada or other International designations
- Return or exchange an item
- Resetting or retrieving your password
- Rating and reviewing a product
- How to find us
Prefer to speak to someone? Please call 888-398-9887 between 7:30am and 4:00fpm PST Mondays thru Fridays.
Prefer email? Click here to send us one. We usually reply to emails within a few hours on business days.
Tracking an Order
Click on My Account in the upper right corner of the home page. Sign in to check the status of your most recent order and to view your order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. By clicking on “Track this shipment” you can review the tracking history and the estimated date of delivery.
Back to top
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket carefully. Once your order has been submitted successfully, we are unable to cancel or modify your order. You can return your items for a credit to your account. For more information on returns, please visit our Returns section.
Ordering by Phone
You can order any product by calling our Customer Service Team at 888-398-9887 between 8:00am and 4:00pm PST Mondays thru Fridays.
Shipping Costs & Delivery Schedule
All orders over $75 qualify for FREE UPS Ground shipping (excluding taxes), unless the order ships to Alaska, Hawaii or a P.O. Box, for which a special rate applies to all orders. For shipments totaling less than $75, there is a delivery charge of $5.95 for UPS Ground shipping. Please see this table for other shipping options and costs:
|
Delivery Option |
Delivery Cost |
Estimated Delivery Time |
|
UPS Ground |
$7.95 |
West Coast: 1-3 business days |
|
UPS 3 Day |
$12.95 |
3 business days |
|
UPS 2nd Day |
$18.95 |
2 business days |
|
UPS Next Day Saver |
$29.95 |
1 business day |
|
USPS Ground (AK, HI & PO Boxes Only) |
$9.95 |
4-12 business days |
Business Days: Monday - Friday, excluding federal holidays within the United States.
UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air Saver: Orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day.
Back to top
Hawaii & Alaska
For shipments to Hawaii & Alaska we offer USPS Ground services only. Free UPS Ground shipping is not available.
Back to top
Shipping to P.O. Box Addresses
If you choose a P.O. Box as your shipping address, your order will be shipped by USPS Ground. Free UPS Ground shipping is not available.
Back to top
Shipping to Military Addresses
We are glad to be able to ship to military personnel stationed overseas. For shipments to APO/FPO addresses we offer USPS Ground services only. US Postal Service requires that packages are addressed will ALL of the following:
- Service member's full name and rank
- The unit number and NINE digit ZIP code (if one is assigned)
Here are a few examples acceptable address formats:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050
Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931
SGT Jane Doe
CMR 1250
APO AA 09045-1000
Back to top
International Addresses
Davies Gate ships to the contiguous 48 U.S. states and Alaska and Hawaii. Shipping to other international destinations and U.S territories (such as Puerto Rico and Guam) is unavailable at this time. All orders must have both a shipping address and credit card billing address within the United States.
Back to top
Wish to return or exchange an item? We guarantee your satisfaction for 30 days from the date of purchase. If, for any reason, you are unhappy with a product that you purchased directly from us, we will promptly exchange the item, or provide a refund, excluding shipping costs. Contact Customer Service at 888-398-9887 to receive a Return Authorization and further instructions for returns or exchanges.
Back to top
Resetting Your Password
If you have forgotten your password, there are 2 ways to reset it:
1) If you remember your login e-mail address, you can automatically reset your password. You will be asked for your login e-mail address, then you will need login to that email account and follow the reset instructions that will be immediately emailed to you.
2) If you do not remember your email address, you can contact Customer Service to reset your password.
Liked it, loved it or just okay, we hope you’ll share your views with everyone. Under the “Reviews & Ratings” tab on each product page is a link to “Write a Review”. You will be asked to enter a nickname that will appear with your posted reviews. Once you enter your nickname it cannot be edited/changed.
There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the star you wish to select your rating. When writing your reviews, please use common sense. That means no obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers. Please don't include personal contact information or links to other websites. Click on the "Submit Review" button to submit your review. You will get a confirmation page to let you know it has been successfully submitted. All reviews are read and moderated to abide by these guidelines. We will reject reviews which we determine do not meet them. Your review will also be rejected if it includes personal contact information or links to other websites. All approved, valid reviews will be posted within 72 hours of submission.
Back to top
Click here to send us an email. We usually reply to emails within a few hours.
Back to top
